Shipping from the USA to Philippines | Johnny Air Cargo Plus

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Frequently Asked Question

Find the answers to your Shipping questions.


Registering for an Account

As we value our customers, we know you deserve the best service. We encourage our clients to register for a JAC Plus account. Registering for an account will enable us to update you for the status of your shipments and the latest promotions from Johnny Air Plus. To register, click here.


Shipping

The chargeable weight of shipments shall be based on volume or actual weight, whichever is greater. The minimum chargeable weight is 2 lbs.

The cost of air shipment is computed based on actual weight in pounds (lbs). Items that are bulky, but light in weight are assessed in dimensional weight and will be computed as follows:

For US – L”xW”xH” / 166.
For Asia – L” x W” x H” / 366

We also ship high value items, and can insure them up to the actual value. Additional charges may apply. Items over US$1,000 are charged an additional 5% of the declared value. For more shipping costs, visit this page.


Rates

You may refer to this page to estimate your shipping cost.

*Please note that figures are only estimates and can still vary depending on your item's chargeable weight. Chargeable weight is actual weight or volume weight based on dimensions, whichever is greater.

USA to MANILA - Minimum chargeable weight is 2lbs - Chargeable weight = ACTUAL weight or VOLUME weight (box dimensions L" x H" x W" / 166 = no. of pounds).

METRO MANILA : $6.99 for 1 lb package & below $5.99 per lb above 1 lb
PROVINCIAL AREAS (Cebu, Davao, Bacolod, Cagayan de Oro and Ilo-ilo) : $7.99 for 1 lb and below $6.49 per lb above 1 lb

Additional charges are:

1. Handling Fee : + $5 For Pick-up
+ $10 Delivery ( for Metro Manila, Cebu and Davao branches only)

2. Premium Charge :
+ $30 Laptops, Netbooks
+ $25 iPad, iPad2, PC Tablets
+ 15 Cellphones, Kindles

3. Additional Clearing Cost : 5% of total declared value (for an item $1,000 and above)

4. 12% VAT


Tracking

Easily track your packages by visiting our Online Tracker and inputting your Tracking or Airwaybill Number.


Consolidation

Shipping in bulk? JAC Plus offers consolidation service via ICE BOX! Here’s how


PURCHASING via JAC Plus

You don’t have to get a credit card just to order online. We have the solution for you: Johnny Air Plus Credit Card.

Here’s how:

  • Fill out the Purchase Order form downloadable Click Here   
    Note: Purchase Order form is in Word format.
  • Send the accomplished form to support@johnnyairplus.com
  • The form will be sent back to you with details on how to settle the payment for the purchase.
    Note: Payment can be done via bank deposit on our BDO account.
  • Upon settlement of payment, fax, scan or send a photo of the bank deposit slip to purchasing@johnnyairplus.com
  • Johnny Air Plus Credit Card will order the item for you. A confirmation will be sent to you once order has been processed.

For questions and further information on this feature, send an email to purchasing@johnnyairplus.com.


Business Solutions

Johnny Air Corporate's beginnings relied on shipments of commercial quantity and orders of companies for their respective industrial needs. It has continued to serve this shipping requirement up to the present which expanded from Asia.

For corporate inquiries, please contact corporatesales@johnnyairplus.com.


Payments

Currently, we accept cash and credit card payments for online shoppers, and company checks for corporate accounts.


Insurance

We handle all our shipments very carefully. All packages sent through JAC Plus are automatically insured for US$100 against lost. Insurance is for total loss only, neither for partial/total breakages of your items nor for partial losses.

lf you require more coverage there is an additional premium of US$5.00 for each US$100.00 value.

No insurance for breakage or partial loss as per airline regulations. Acts of God and acts of war, under international law, such as unforeseen acts of nature like lightning, typhoon, earthquake, hurricane or acts of war like civil unrest, piracy (which is very common in some waters), terrorism and any acts of terrorism are not covered by the insurance.


Storage

Packages not claimed within six (6) months will be disposed of at Johnny Air Plus’ discretion.


Prohibited Items

Johnny Air Plus strictly prohibits shipment in any form of:

  • Guns
  • Ammunition
  • Parts and accessories with legal papers and permit
  • Contraband
  • Counterfeit merchandise
  • Illegal drugs

The company also restricts:

  • Pornographic materials
  • Any flammable goods
  • Items classified as or with hazardous materials
  • Shipment whose coinage is prohibited by Philippine law, statutes and regulations

Terms & Conditions
  1. Freight charges will be settled upon pick-up or delivery via cash or credit card. For shipments subject for delivery, only cash payment is accepted.

  2. JAC does not consolidate multiple boxes into one shipment. We ship out received packages as scheduled by our JAC U.S. offices.

  3. Chargeable weight with a fraction of pound is rounded up to the next pound. Example: 2.3 lbs will be 3 lbs chargeable weight.

  4. Chargeable weight shall be based on volume or actual weight, whichever is greater.

    The cost of air shipment is computed based on actual weight in pounds (lbs.). Items that are bulky but light in weight are assessed in dimensional weight and will be computed as follows:

    For US – L”x W” x H” /166.
    For Asia – L” x W” x H” /366

  5. Your package FROM the U.S.A. via airfreight is insured for $3.50 per pound up to $100.00 for “total loss”. This settlement amount already includes freight reimbursement and the cost of your packages.

    You may avail of our in-house insurance for an additional coverage of 5% of the declared value or commercial invoice value.

  6. We don’t insure for breakage or partial loss as per airline regulations.

  7. JAC is not liable for delays beyond our control. It is the airlines prerogative to bump-off or offload boxes even if premium rates are paid for.

Important Notice:

(PLEASE READ BEFORE SENDING)

JAC and its customers are required to adhere to Philippines, United States, and other laws regulating export trade and shipping. JAC STRICTLY PROHIBITS shipments in-any–form of guns/ammunition, parts and accessories thereof (even with legal permits), hazardous materials, contraband, counterfeit merchandise and illegal drugs. In addition, JAC does not accept for shipment any goods requiring the issuance of export licenses by the Department of Commerce, Bureau of Industry and Security (B1S), the Department of State, Directorate of Defense Trade Controls, the, Treasury Department, Office of Foreign Assets Control, or any other agency unless, at the time cargo is tendered, it is accompanied by all necessary licenses and other documentation.Customers are required to provide JAC with accurate product descriptions and values so that Automated Export Statement (AES) filing requirements can be satisfied. By placing cargo with JAC, the customer agrees to all of the above restrictions and conditions, and agrees to indemnify and hold harmless JAC for any fines, penalties, forfeitures or other costs arising from the customer’s failure to comply with these requirements.